Operations Manager

Success in this position requires the following, in addition to annual performance outcomes:

1.        Culture & Engagement:

Display an unrivaled reflection of MMR’s culture. Proactively implement the MMR culture, which includes high accountability and high employee engagement, demonstrated in all actions and interactions throughout the organization. Connect and engage with employees, building relationships with deep trust and respect.

2.        Leader/Manager/Supervisor Oversight & Development:

Must coach and mentor future leaders. Must recognize leaders within the organization and develop them for team building, succession planning, and engagement.  Uses good judgment and has sound decision making abilities.  Execute duties and responsibilities in an efficient, complete and thorough manner.  Follows up and follows through.  Responsible and reliable.

3.        Collaboration & Team Participation:

Demonstrate respect for each team member and holding team functionality as a high priority. Commit to the team. Positivity, warm welcomes, and a spirit of optimism are required. 

4.        Innovation & Problem-Solving:

Overcome challenges with innovation and creativity. Foster growth and change with a proactive, can-do approach. Approach all decisions with excellence, professionalism, and competence as well as behavioral maturity, personal discipline, and proactive self-care.

5.        Community & Customer Relationships:

Maintain positive relationships with customers and patients at the highest level of customer service. Cultivate, nurture, and build relations with community leaders. Maintain the understanding that how people view MMR in the market is a direct reflection on this position. Display the deep belief that every customer and patient deserve our best attention, care, and service.

6.        Financial Performance:

Plays an active role in creating financial targets for the market/department and monitors actual performance against targets are a regular basis. Meet or exceed budget targets. Proactively address shortfalls with timely, creative solutions. Determine departmental needs with innovative strategies while using good judgment and integrity in all circumstances.

7.        Operational/Departmental Performance:

Responsible for suggesting the organizational strategies related primarily to provider of choice and employer of choice. This encompasses working with the Medical Director, leadership, and staff to ensure quality of operations and outstanding educational experiences, creating an unrivaled internal culture, including marketing and branding of that culture for the organization to thrive. Responsible for meeting established outcomes and performance goals. Creates, measures and monitors operational performance standards.

Knowledge, Skill and Competency Requirements:

• Currently licensed in the State of Michigan as an EMT or Paramedic (minimum), IC Preferred
•  Bachelor’s Degree in business, EMS, or related field; Masters preferred
• Must have 3-5 years of supervisory experience
• Must be available for recall 24 hours a day for emergency situations
• Respond to mass casualty/disaster/large scale events impacting the division; support other divisions as required
• Flexibility in work schedule to meet demands of the company
•  Possess FEMA NIMS IC-100.b, 200.b, 700 & 800.b upon hire
• Obtain NIMS ISC 300 and 400 within one year
• Possess and maintain a valid Michigan driver license and maintain an acceptable driving record as defined by MMR’s insurance carrier
• Ability to drive in accordance with MMR standards. Pass all driver examinations, both written and road tests
• Knowledge of clinical skills in basic and advanced life support
• Ability to exercise authority with logic and consistency
• Ability to objectively and accurately evaluate performance of subordinates
• Knowledge of rules, regulations and laws pertaining to EMS and ambulance operations
• Ability to delegate effectively
• Ability to communicate effectively both verbally and in writing, in the English language
• Ability to remain calm under pressure
• Ability to gain respect from others
• Ability to minimize stress while on duty by identifying problems before they occur and effectively deal with stressful situations that occur
• Knowledge of business, management and fiscal skills. Demonstrate ability to implement these skills
• Advanced computer skills including the ability to utilize a computer PC with Windows operating system
• Ability to operate office equipment, including but not limited to, copier, fax machine, scanner, monitor, multi-line telephone, printer, typewriter and calculator
• Skilled in typing, data entry, electronic filing and document retrieval
• Proficiency with Microsoft Excel and EMS reports, and EPCR
• Know the key concepts and variables that define the ambulance industry (critical issues, economic vulnerabilities, measurements, information sources, etc.)
• Know the strategy, structure, networks, financial position and systems of MMR
•  Must complete initial and annual Bloodborne Pathogens Training
• Must be at least 18 years old